Trying to drop your ISP
Did I mention the part where I’m right on top of things?
This morning, I cancelled the two ISPs that i used in San Antonio. One, I knew I should have cancelled much, much sooner. The other was a complete surprise that i had to cancel to begin with.
When I first moved to San Antonio, I used Juno becasue free was all I could afford. Several months after I started using them, they implemented a program where you had a certain number of hours free, and if you went over that, then they charged you the monthly fee they charged their members.
There were months when I stayed under that number, and there where months I didn’t. I was still considered a free member according to my account. When I stopped using them, I assumed the account would be cancelled from disuse, just as I had agreed to when I signed up with them. At some point, Juno instead converted my unused account to a premium account and started charging me, despite the fact that account shouldn’t have existed at that point.
Cancelling that account was a bit of a nightmare. I actually drove the poor girl to tears because she was just trying to follow a script. I understand the need for a script, but when the customer has explained the situation and you can clearly see no means of retention, why waste both of your time? Really, I just wanted it cancelled and gone out of my life like I thought it was three years ago.
The easier cancellation by far was MSN. This is going to cause someone to throw things at me, I know, but I did for a period of time beta the MSN browser. Then, I moved to Seattle. I kept meaning to cancel the account, but never quite got there. This morning, I quickly got a hold of a very nice guy who handled the cancellation without badgering me. It was very nice!
I realize Juno hasn’t put the best face forward in the past, but I’m so unimpressed by them after this.
April 23rd, 2006 at 5:30 pm
Those folks typically get some kind of bonus if they “save” the account. When I worked at AOL, the cancellation queue was actually called the Save Queue. It’s a nasty way to do business.
May 3rd, 2006 at 12:12 pm
There’s nothing wrong with IE that Mozilla won’t have wrong with it soon.
May 3rd, 2006 at 12:15 pm
That may be more true than either of us realizes.
(I woke up this morning to the second forced update on Firefox in a month.)
Still, I’m fairly happy with Firefox. For the time being, it works with my worldview.